Managed Telecom Services

We aim to help service providers who experience bottlenecks in the service delivery cycle where Sales and Engineering interface. Wicresoft provides focused operational processes, as well as system support and improvements, ensuring the service is delivered on time, meets the customer's requirements, and is delivered with the expected quality standards.  Catching and correcting issues at this step is critical to maintaining or improving the service delivery interval and avoid costly reworks or delays. Our attention to detail helps reduce costs, increase efficiency, and improve customer satisfaction. 

We offer circuit and network design services to customers to build, maintain, improve, and expand their networks. We design new revenue-generating circuits perfectly aligned with customer service level objectives and customer design standards.  We also help customers maintain and optimize their network by planning and designing network changes such as card adds, chassis swaps, stack augments, and new chassis turnups.  We are solution agnostic and adapt to whatever inventory and workflow tool customers use.  

Our industry experts establish new telecom circuits by configuring network resources including routers, switches, NIDs, and servers. Once configured, we set up remote access, apply security configs, and ensure satisfaction through circuit testing and validation to customer standards.  We are vendor agnostic and have experience configuring all types of network equipment, such as Cisco, Juniper, Ciena, Alcatel/Nokia, Calix, Arris, Adva, Adtran, Rad, Fortinet, and countless others. 

Once on and off-net circuits are installed, Wicresoft monitors, analyzes, manages, and performs performance, and interoperability testing to ensure that the new service meets established standards and is compatible with the rest of the network. This includes setting up and testing new circuits in the customer’s EMS for monitoring key performance indicators such as network availability, service uptime, network latency, and packet loss rates. 

Wicresoft's Circuit Migration program will collapse, consolidate, and migrate your dormant networks. Eliminate costs associated with infrastructure, maintenance, and equipment for end-of-life technologies. We'll accelerate your migration while your staff focuses on the areas that require their unique expertise and innovation.

Wicresoft’s Carrier Access Service supports our clients’ goal to provide service coverage to their customer base in areas they do not have network infrastructure, out of footprint, without having to build their own network infrastructure. With Wicresoft, our clients have access to seasoned engineers with ASR/LSR experience, order management, technical support, vendor awareness, and other resources to facilitate the seamless integration of their services with the partner carrier network. 

Wicresoft can provide technical experts such as network engineers, telecom technicians, and software developers to make our customers’ lives easier. This means seamlessly adding an expert to their team at an hourly rate without having to hire and train them. For more extensive needs such as outsourcing a project or tasks supporting a customer’s service delivery cycle, we offer Managed Delivery solutions where we assume either full or partial responsibility for the engineering tasks, depending on the customer's need and scope of the project.