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Managed Telecom Services

Scalable teams built for
high volume

A revolutionary approach to telecom service delivery

Scalable, elastic and 100% US based Network Engineering teams built for high volume, response time, and guaranteed quality driven by SLAs.

Use our teams to increase accuracy and accelerate productivity. We work as an extension of your organization with great care for your budget leveraging our unique price-per-task model.

Never worry about the cost of errors, rejects, or reworks - we guarantee our deliverable at 100% to eliminate paying for one task, twice.

81
Tier 1 cable company using Wicresoft engineering teams
Case Study

Tier 1 cable company 

Wicresoft engineering teams improved efficiencies in three groups: Circuit Identification, Order Integrity, and Network Compliance.

%

INCREASED ROI

%

REDUCTION IN ERROR RATES

%

REDUCTION IN REWORK

%

SLA COMPLIANCE

Services

Program and Order Management Icon
Program and Order Management
Provisioning and Activation Icon
Provisioning and Activation
Order Entry and Integrity Icon
Order Entry and Integrity
Service Assurance and Testing Icon
Service Assurance and Testing
Circuit and Network Design Icon
Circuit and Network Design
Telecom Staffing Icon
Telecom Staffing

Benefits

Eliminate Risk to the Business

The risk and cost associated with obtaining top talent, just to lose them to a higher paying job shortly after, is no longer the burden of the business.

Drive Innovation and Profitability

Achieve business growth with limited investment while meeting SLAs - sounds good, right? With the day-to-day operations under control, your teams can focus on the areas of the business that most impact revenue and directly require their expertise and innovation. 

Scale as Business Changes

Demand can vary as the market changes. Scale up or down as these shifts occur and only pay for what you need without a negative impact to internal teams. 

Reduce Overall Costs

Eliminate traditional labor cost models by leveraging our task delivery model, where you only pay for successfully completed tasks.

Expert Quality

You can trust our Telecom Subject Matter Experts to complete the work faster and with the quality you expect from an internal hire. 

Satisfaction Guarantee

Wicresoft guarantees every engineering output at a task level. You only pay once and we guarantee time and quality of each task.

Telecom Advisory

Optimize Your Operation

Lean on our years of experience and broad perspective to conduct an objective assessment of your telecom engineering operation. Our five-step advisory method is packaged to tailor with no pressure to move on to the next step. 

Step 1

Discovery and Diagnostic

Wicresoft conducts internal and external interviews, systems reviews, measures customer experience, and reviews process development. 

Our proposals are flexibly designed to walk away with. You may choose to implement internally, with another vendor, or with Wicresoft. That choice is yours.

Step 2

Selection and Scope

Should you decide to partner with Wicresoft, the next step is to select from phase-one recommendations according to desired scope and priorities with an agile approach.

Step 3

Implementation and Pilot

We take the agreed-upon plan and get to work. Implement, test, refine. 

Step 4

User Acceptance, Training, and Change Adoption

Training and user adoption management. Change is impossible without adoption, and people can only adopt what they understand. We'll lead the way. 

Step 5

Operationalization, Measurements, Adjustments

Operational model with ongoing support. Forward motion and adapt. Success is a constant process. 

Managed Delivery Models

Traditional Hourly

Leverage our fully managed teams on an hourly basis for short-term projects.

  • No investment in people
  • No investment in benefits
  • No investment in administration

Price-Per-Task

Pay a negotiated flat rate per accurately completed task.

  • Never pay for overtime
  • Never pay for rework
  • Satisfaction guaranteed
WHEN and WHY You May Need a Major Circuit Disconnect [Telecom]

When and Why You May Need a Major Circuit Disconnect

Video

Watch
Disconnecting Legacy and Dormant Network Circuits

Disconnecting Legacy and Dormant Network Circuits

Blog Post

Read
Why You Should Partner Your Telecom Engineering Operation with an MSP

Why You Should Partner Your Telecom Engineering Operation with an MSP

Video

Watch

We Speak Your Language

Granite, MetaSolv, Salesforce, Kramer, Amdocs, Convergys, Microsoft, Cisco, Juniper, Alcatel, Neustar, Metro Ethernet, SD-WAN, Clones, etc.

Our managed delivery teams are well-trained on industry platforms and systems, with strong experience in top industry favorites. With 25 years of industry experience, our vast base of multi-disciplinary experts are also able to quickly learn proprietary applications and process flow while adhering to established intervals and service levels.

We Speak Your Language

Let's Get to Work

Want to learn more about our managed telecom services? Send us a note and we'll get right back to you.
Customer Experience Survey Results

"Keep up the fast, thorough work! I appreciate how you take care of me and out customers in all areas!"

"My Wicresoft contractors do everything that I ask of them and I don't have any complaints. They do a phenomenal job!"

"Wicresoft has been doing an excellent job of supporting my teams."

"The support we receive is excellent, I don't have anything to suggest. We are very happy with the service we receive."

"Whenever I have contacted Wicresoft for assistance they have always been very helpful and quite quick to respond."

"They have excellent customer service and high-quality, skilled Engineers and leadership."

"The Wicresoft team has been doing a great job for quite some time. Open communication has led to this success... I can not say enough how much we appreciate the partnership with Wicresoft."

"The Wicresoft resources we utilize are responsive, flexible, and willing to do whatever we ask them to do. I have no complaints."