A revolutionary approach to telecom service delivery
Scalable, elastic and 100% US based Network Engineering teams built for high volume, response time, and guaranteed quality driven by SLAs.
Use our teams to increase accuracy and accelerate productivity. We work as an extension of your organization with great care for your budget leveraging our unique price-per-task model.
Never worry about the cost of errors, rejects, or reworks - we guarantee our deliverable at 100% to eliminate paying for one task, twice.


Tier 1 cable company
Wicresoft engineering teams improved efficiencies in three groups: Circuit Identification, Order Integrity, and Network Compliance.
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INCREASED ROI
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REDUCTION IN ERROR RATES
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REDUCTION IN REWORK
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SLA COMPLIANCE
Program and Order Management
Our experts oversee and coordinate everything from initial program planning and design to implementation, testing, and ongoing maintenance. We work with internal and external boundary partners (Engineering, Sales, Project Management, ISP, OSP, Construction, Field Operations, etc.) to improve service delivery intervals and revenue recognition. We manage everything end-to-end to ensure the service is delivered on time, within budget, and to the required quality standards.
Order Entry and Integrity
We aim to help service providers who experience bottlenecks in the service delivery cycle where Sales and Engineering interface. Wicresoft provides focused operational processes, as well as system support and improvements, ensuring the service is delivered on time, meets the customer's requirements, and is delivered with the expected quality standards. Catching and correcting issues at this step is critical to maintaining or improving the service delivery interval and avoid costly reworks or delays. Our attention to detail helps reduce costs, increase efficiency, and improve customer satisfaction.
Circuit and Network Design
We offer circuit and network design services to customers to build, maintain, improve, and expand their networks. We design new revenue-generating circuits perfectly aligned with customer service level objectives and customer design standards. We also help customers maintain and optimize their network by planning and designing network changes such as card adds, chassis swaps, stack augments, and new chassis turnups. We are solution agnostic and adapt to whatever inventory and workflow tool customers use.
Provisioning and Activation
Our industry experts establish new telecom circuits by configuring network resources including routers, switches, NIDs, and servers. Once configured, we set up remote access, apply security configs, and ensure satisfaction through circuit testing and validation to customer standards. We are vendor agnostic and have experience configuring all types of network equipment, such as Cisco, Juniper, Ciena, Alcatel/Nokia, Calix, Arris, Adva, Adtran, Rad, Fortinet, and countless others.
Service Assurance and Testing
Once on and off-net circuits are installed, Wicresoft monitors, analyzes, manages, and performs performance, and interoperability testing to ensure that the new service meets established standards and is compatible with the rest of the network. This includes setting up and testing new circuits in the customer’s EMS for monitoring key performance indicators such as network availability, service uptime, network latency, and packet loss rates.
Circuit Migration
Wicresoft's Circuit Migration program will collapse, consolidate, and migrate your dormant networks. Eliminate costs associated with infrastructure, maintenance, and equipment for end-of-life technologies. We'll accelerate your migration while your staff focuses on the areas that require their unique expertise and innovation.
Carrier Access
Wicresoft’s Carrier Access Service supports our clients’ goal to provide service coverage to their customer base in areas they do not have network infrastructure, out of footprint, without having to build their own network infrastructure. With Wicresoft, our clients have access to seasoned engineers with ASR/LSR experience, order management, technical support, vendor awareness, and other resources to facilitate the seamless integration of their services with the partner carrier network.
Telecom Staffing
Wicresoft can provide technical experts such as network engineers, telecom technicians, and software developers to make our customers’ lives easier. This means seamlessly adding an expert to their team at an hourly rate without having to hire and train them. For more extensive needs such as outsourcing a project or tasks supporting a customer’s service delivery cycle, we offer Managed Delivery solutions where we assume either full or partial responsibility for the engineering tasks, depending on the customer's need and scope of the project.
Benefits
Eliminate Risk to the Business
The risk and cost associated with obtaining top talent, just to lose them to a higher paying job shortly after, is no longer the burden of the business.
Drive Innovation and Profitability
Achieve business growth with limited investment while meeting SLAs - sounds good, right? With the day-to-day operations under control, your teams can focus on the areas of the business that most impact revenue and directly require their expertise and innovation.
Scale as Business Changes
Demand can vary as the market changes. Scale up or down as these shifts occur and only pay for what you need without a negative impact to internal teams.
Reduce Overall Costs
Eliminate traditional labor cost models by leveraging our task delivery model, where you only pay for successfully completed tasks.
Expert Quality
You can trust our Telecom Subject Matter Experts to complete the work faster and with the quality you expect from an internal hire.
Satisfaction Guarantee
Wicresoft guarantees every engineering output at a task level. You only pay once and we guarantee time and quality of each task.
Telecom Advisory
Optimize Your Operation
Lean on our years of experience and broad perspective to conduct an objective assessment of your telecom engineering operation. Our five-step advisory method is packaged to tailor with no pressure to move on to the next step.
Step 1
Discovery and Diagnostic
Wicresoft conducts internal and external interviews, systems reviews, measures customer experience, and reviews process development.
Our proposals are flexibly designed to walk away with. You may choose to implement internally, with another vendor, or with Wicresoft. That choice is yours.
Step 2
Selection and Scope
Should you decide to partner with Wicresoft, the next step is to select from phase-one recommendations according to desired scope and priorities with an agile approach.
Step 3
Implementation and Pilot
We take the agreed-upon plan and get to work. Implement, test, refine.
Step 4
User Acceptance, Training, and Change Adoption
Training and user adoption management. Change is impossible without adoption, and people can only adopt what they understand. We'll lead the way.
Step 5
Operationalization, Measurements, Adjustments
Operational model with ongoing support. Forward motion and adapt. Success is a constant process.
Managed Delivery Models
Traditional Hourly
Leverage our fully managed teams on an hourly basis for short-term projects.
- No investment in people
- No investment in benefits
- No investment in administration
Price-Per-Task
Pay a negotiated flat rate per accurately completed task.
- Never pay for overtime
- Never pay for rework
- Satisfaction guaranteed
We Speak Your Language
Granite, MetaSolv, Salesforce, Kramer, Amdocs, Convergys, Microsoft, Cisco, Juniper, Alcatel, Neustar, Metro Ethernet, SD-WAN, Clones, etc.
Our managed delivery teams are well-trained on industry platforms and systems, with strong experience in top industry favorites. With 25 years of industry experience, our vast base of multi-disciplinary experts are also able to quickly learn proprietary applications and process flow while adhering to established intervals and service levels.

Let's Get to Work
Want to learn more about our managed telecom services? Send us a note and we'll get right back to you.
Customer Experience Survey Results
"Keep up the fast, thorough work! I appreciate how you take care of me and out customers in all areas!"
"My Wicresoft contractors do everything that I ask of them and I don't have any complaints. They do a phenomenal job!"
"Wicresoft has been doing an excellent job of supporting my teams."
"The support we receive is excellent, I don't have anything to suggest. We are very happy with the service we receive."
"Whenever I have contacted Wicresoft for assistance they have always been very helpful and quite quick to respond."
"They have excellent customer service and high-quality, skilled Engineers and leadership."
"The Wicresoft team has been doing a great job for quite some time. Open communication has led to this success... I can not say enough how much we appreciate the partnership with Wicresoft."
"The Wicresoft resources we utilize are responsive, flexible, and willing to do whatever we ask them to do. I have no complaints."