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An innovative approach to delivery 

Driven by a fundamental ambition, we aim to redefine work by enhancing efficiency, precision, and affordability.

Hard work.

Grit.

Growth from within.

Our core values are rooted in hard work, grit, and a commitment to growing our leaders from within, ensuring a deep, hands-on understanding of our industry's challenges and opportunities.

Michael Chamblin

Michael Chamblin

Vice President |  Wicresoft Managed Telecom Services

A revolutionary approach to managed telecom services delivery

 

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The widget model

We collaborated with our engineers to create a delivery methodology centered on tasks and efficiency. By assigning tasks to the team members with the most expertise, they can concentrate on the specific task at hand, known as the widget.

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The "U" model

We have considered managed telecom and all related processes while creating the "U" model. This model identifies process efficiencies that can be handled by a team member with the appropriate skills to manage tasks upstream or downstream in the process. This approach enables us to utilize expertise in critical delivery stages.

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Satisfaction guaranteed

Ensuring that all our actions align with our clients' expectations is crucial. If something isn't up to par, we strive to correct it. Our reputation for delivering quality rests on our dedication to excellence.

 

What truly distinguishes us is our innovative methodologies and unique approach. This has motivated our clients to re-examine their partnerships and insist on service delivery that adheres to the groundbreaking standards we've established.

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Real benefits

Scale as business changes

Eliminate risk to the business

Drive innovation and profitability

Expert quality

Reduce overall costs

Satisfaction Guaranteed

Case study

Tier 1 cable company

Wicresoft engineering teams have revolutionized operations in three key areas, enhancing Circuit Identification for seamless connectivity, bolstering Order Integrity for accurate and prompt processing of orders, and strengthening Network Compliance for a secure and reliable platform. Thanks to their expertise, we continue to set new benchmarks in the cable industry.

50%
Reduction in rework

 

88%
Reduction in error rates

 

99.5%
SLA compliance

 

30%
Increased ROI

 

We take pride in our reputation as a trusted partner for telecom industry leaders, knowing that we have earned it.

ADVISORY · SOLUTIONS · OPERATIONS

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